As a new client of our practice, you can expect our full attention to your pets’ needs.  Our service will be provided with courtesy and respect.

When you arrive at Burnaby Veterinary Hospital for your appointment, you will be greeted warmly, and we will usher you into an examination room as soon as we have one available.  Our goal is to see all of our clients and patients on time, and although we have contingencies for emergencies, there will be times where the unexpected will create delays. These situations are certainly not the norm and we will ensure these are minimized as much as possible.

When it’s your appointment time, you will be called into one of our exam rooms by an assistant who will gather a little bit of data for your Veterinarian. Your Veterinarian then comes in and examines your pet and talks about possible diagnostics needing to be done.  As every situation and treatment is unique, both you and your Veterinarian then develop a treatment plan together that fits both you and your pets needs. Before your appointment is complete, you will get all the information needed to treat your dog or cat and then be sent to our client care specialist in the front to wrap things up.

We are excited to meet you and your human and animal family members!